Our Returns Policy includes the rights you have under the New Zealand Consumer Law.
Returns within 30 days:
Refunds (for the purchase price of goods, excluding freight and return shipping) will be automatically granted for orders that arrive damaged, are defective or are not fit for purpose if advised within 30 days. The products must be returned for verification purposes at which time the refund will be processed. If you wish to return an order as you have changed your mind, goods must be returned in original condition. Premier Workplace Solutions reserves the right to charge a freight fee and restocking fee at our discretion. Please email email@example.com or call 07 846 3089 . Any cost incurred by you in returning the item to Premier Workplace Solutions is to be borne by you unless otherwise stated.
Returns outside 30 days:
Your rights under the New Zealand Consumer Law are not limited by a defined time. However, the New Zealand Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Premier Workplace Solutions reserves the right to charge a freight fee and restocking fee at our discretion. For any product return outside of 30 days, please email firstname.lastname@example.org or call 07 846 3089 for further advice. Any cost incurred by you in returning the item to Premier Workplace Solutions is to be borne by you unless otherwise stated.
The above policy excludes all custom made goods, and any goods that have been installed. If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.
Premier Workplace Solutions use the eWAY payment gateway for its online credit card transactions. eWAY processes online credit card transactions, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by PWS or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major New Zealand banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by PWS.
For more information about eWAY and online credit card payments, please visit www.eWAY.co.nz
Premier Workplace Solutions Ltd is required to comply with the Privacy Act 1993. In order to comply with this PWS have set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations.
We will only collect personal information about you, from you, if it is reasonable and practical to do so. We may ask for personal details such as your name, address, telephone number and/or e-mail address in order to provide a good/service. We only collect information that you tell us, such as via an online form when placing an order, or email.
Please note, we may record your email address if you send us an email. We reserve the right to include your email address in a direct marketing database used for marketing communications, from which you can unsubscribe if you wish.
PWS takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required.